There are two main reasons why a check may take longer:
The background check is pending a county search. Extended processing times of up to a few weeks can occur for criminal searches depending on the courts being searched and how quickly a given courthouse processes search requests.
The candidate has not responded to our request for additional information. In certain cases, Checkr requires additional documentation such as a photo of an ID, driver's license, or SSN card to complete a background check.
When these exceptions arise, Checkr emails the applicant automatically to collect more information.
Identifying the services to be added to the background check
Checking the adverse action in background check
Hiding records on background check reports
Defining exceptions in the background check
Interpreting the status of the background check report
Want to talk to our support team? Look for the Intercom icon at the bottom right part of your dashboard and click on New Conversation or send an Email at email@example.com.