Communication with your applicants it's crucial, and the quality of the conversation will help you to decide whether the applicant is a good fit for your role or not.

To send a direct message, here is what you need to do:

STEP 1: Log in to your Workstream account then go to Applicants.

STEP 2: Select which tab the applicant is currently parked in.

STEP 3: Search and select the name of the applicant that you wish to send the message to.

STEP 4: Click the three-dotted line located in the last column and choose whether you want to send an email or SMS.

STEP 5: Type your message in the pop-up box shown on your screen, and when you are done click Send.

NOTE: The SMS are usually being sent using short code 31063. If you wish to leave a contact number that applicants can reply back to, simply select hr_phone_number from the list of predefined merge tags.

Sending bulk messages to your applicants

Want to talk to our Support team? Look for the Intercom icon at the bottom right part of your dashboard and click on New Conversation or send an email at

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