Each stage of the recruitment process built in your Workstream account has personalized automated messages.
To edit the automated email or SMS messages, take the steps below.
STEP 1: Log in to your Workstream account then go to Positions.
STEP 2: If you have multiple brands, select your brand name. Otherwise, proceed to step 3.
STEP 3: Click the arrow down button next to the brand name to select a location.
STEP 4: Select a position then click the three-dotted line located in the last column.
STEP 5: Select Edit Position.
STEP 6: Go to Stages.
STEP 7: Choose the intended stage.
STEP 8: Go to Automation.
STEP 9: Select Edit message. Note that each stage has different templates.
STEP 10: Under Message templates, edit Automated email or SMS template.
STEP 11: Choose Save email or sms template.
NOTE: You can use merge fields in editing your templates. Take note that each merge field is unique per stage. Head over to this article for more information.
The SMS are usually being sent using short code 31063. If you wish to leave a contact number that applicants can reply back to, simply select
hr_phone_number from the list of predefined merge tags.
Using the automation rules tab
Want to talk to our Support team? Look for the Intercom icon at the bottom right part of your dashboard and click on New conversation, or send an email at email@example.com.