To customize or add a rejection template, follow these steps:

STEP 1: Log in to your Workstream account then go to Positions.

STEP 2: If you have multiple brands, select your brand name. Otherwise, proceed to step 3.

STEP 3: Click the arrow down button next to the brand name to select a location.

STEP 4: Select a position then click the three-dotted line located in the last column.

STEP 5: Select Edit Position.

STEP 6: On the Progress panel, select Rejection templates.

STEP 7: In Rejection Message, select edit.

STEP 8: You can edit the following: Template name, Subject, and Body.

For the message body, you can use merge tags as:

  • {{applicant_full_name}} - name of the applicant

  • {{position_name}} - name of the position

  • {{location_name}} - name of the location

  • {{company_name}} - name of your company.

STEP 9: You may toggle on/off the SMS or Email button, depending if you want to send a rejection message through email, SMS or both.

STEP 10: Update once you're done editing the rejection template.

NOTE: You can add another template by selecting Create Template.

Rejecting an applicant manually
Rejecting bulk applicants manually
Setting up the rejection automation feature
Viewing rejected applicants

Want to talk to our Support team? Look for the Intercom icon at the bottom right part of your dashboard and click on New conversation, or send an email at

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