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Configuring the automation for sending rejection messages
Configuring the automation for sending rejection messages

Configure the automation to automatically send rejection messages when an applicant is marked as "rejected."

Janina avatar
Written by Janina
Updated over a week ago

Workstream allows you to create your rejection templates for email and SMS and configure automation to send rejection letters automatically. Before setting up the automation to send rejection letters automatically, you need to create the rejection templates for sms and email.

To turn on automation to send rejection letters, follow the steps below:

STEP 1: Log in to your Workstream account then go to the Positions tab.

STEP 2: If you have multiple brands, select your brand name. Otherwise, proceed to step 3.

STEP 3: Click the drop-down arrow next to the brand name and select a location.

STEP 4: Select a position then click the three dots located in the last column.

STEP 5: Select Edit position. You can also click the position name to go to the Edit job summary page.

STEP 6: On the progress panel, select Rejection templates.

STEP 7: Create your rejection templates for email and SMS.

STEP 8: Go to the Automation tab, and click Enable.

STEP 9: Select Enable to set up the rule.

STEP 10: Choose the desired number of hours or days for the applicant to receive a message following their rejection.

STEP 11: Select Save Rule when done with setting up.

NOTE: When applying an automatic rejection time limit within your hiring stages, it will retrospectively enforce the time limit from the initial day applicants entered that particular stage. As a result, applicants who have already exceeded the designated time limit will be automatically rejected.

The SMS is usually sent using the shortcode 31063. If you wish to leave a contact number that applicants can reply back to, simply select hr_phone_number from the list of predefined merge tags.

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