CASE 1: Time slots are not assigned to the right positions

STEP 1: Log in to your Workstream account.

STEP 2: Go to Scheduling.

STEP 3: Make sure that the time slots are assigned to the correct position. You may take a look at the Meeting types to schedule.

STEP 4: If you want it to be available for all positions, select All positions and stages.

STEP 5: Select OK.

CASE 2: Available date range and minimum scheduling notice

STEP 1: Log in to your Workstream account.

STEP 2: Go to Scheduling.

STEP 3: Select Scheduling settings.

STEP 4: Make sure to set the correct Available date range (so that applicants can only select time slots that are within the number of days you specify), and Minimum scheduling notice (so that applicants won't be able to select a time slot on the last minute).

CASE 3: The time slot is already filled up

STEP 1: Log in to your Workstream account.

STEP 2: Go to Scheduling.

STEP 3: Choose a time slot to edit. Under the Advanced Settings, look for Max # applicants per time slot.

STEP 4: Type in the text box how many applicants you wish to interview during that time slot.

STEP 5: Save the changes.

CASE 4: Time slot can be selected by multiple applicants, but is locked down to one position

STEP 1: Log in to your Workstream account.

STEP 2: Go to Scheduling.

STEP 3: Choose a time slot to edit. Under the Advanced Settings, look for Make time slot exclusive to one position. If this is enabled, it means that the time slot will automatically get locked down for one position only despite allowing multiple applicants to select it. Disable this option if you wish to have the time slot open to all positions.

STEP 4: Save the changes.

CASE 5: Conflict with Google Calendar

To learn more about this, head over to this article.

CASE 6: HR has not yet added any time slots

In order for time slots to be available for applicants, you need to add some in the Scheduling tab. To learn more about this, head over to this article.

Setting up availability using the Workstream Calendar
Avoiding conflicts with Google Calendar events


Want to talk to our Support team? Look for the Intercom icon at the bottom right part of your dashboard and click on New conversation, or send an Email at help@workstream.is.

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