Communicating and responding promptly to applicants is important, and sometimes it may take a lot of work if you hop on from one applicant profile to another. With the Messages tab, located at the top left part of your Workstream dashboard, all messages between you and the applicants are collected in one place, helping you to work efficiently. 

Here are what you can do in the Messages tab:

  • Create a new message - on the left side of the screen, you will see a New message button. Click on it if you want to send an applicant a new message. You will then be asked to enter a recipient. Type the name of the applicant you wish to send a message to. You may send a message either through SMS or Email, which you can toggle at the bottom of the messaging screen.
  • View existing messages - On the left side panel, you will see the list of applicants that you have sent messages to. To view the message thread, click on the applicant's name. You can also filter by Position, Stages, or Applicant Status and search for the message using the applicants name.
  • Reject, Move to stage, access the Actions menu, and View the applicant's profile - shortcuts were conveniently added to the Messaging tab, so that should you need to perform any of the four actions it is just one click away.

Related Articles:

How to Send Bulk Messages to Your Applicants
How to Send a Direct Messages to a Particular Applicant
Is There a Way to Turn off Text Notifications from Workstream for Just a Specific Applicant

Want to talk to our Support team?
Look for the Intercom icon at the bottom right part of your dashboard and click on New conversation, or send an Email at

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