Using the Messages tab

Workstream offers the Messaging tab, where all messages to and from applicants are in one place.

Dianne P. avatar
Written by Dianne P.
Updated over a week ago

Communicating and responding promptly to applicants is important, and sometimes it may take a lot of work if you hop on from one applicant profile to another. With the Messages tab, all messages between you and the applicants are collected in one place, helping you to work efficiently. 

Here are the things you can do in the Messages tab:

  • Create a new message - on the left side of the screen, you will see a New message button. Click it if you want to send a message to your applicant. You will have to enter the name of the applicant you intend to message via SMS or email. At the bottom of the messaging screen, you can toggle on/off if you want to send an SMS or email, or both.

    Note: Workstream does not limit the number of SMS you can send.

  • View existing messages - On the left side panel, you will see the list of applicants that you have sent messages to. To view the message thread, click on the applicant's name. You can also filter by Position, Stage, or Applicant Status and search for the message using the applicant's name.

  • Archive, Reject, Move to stage, access the Actions menu, and View the applicant's profile - shortcuts were conveniently added to the Messaging tab, so that should you need to perform any of the four actions it is just one click away.

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