If you are using an email address hosted by Microsoft or Office 365 and suddenly, all email notifications from Workstream stopped, one of the reasons is that the Workstream IP address may be blocked by the host due to the number of emails you were getting. This is despite that Workstream notification settings are properly setup. To correct this, you would need to request for delisting into Office 365 Anti-Spam IP Delist Portal.
To submit a request, follow the below steps:
STEP 1: Go to Office 365 Anti-Spam IP Delist Portal. Type in your email address and Workstream’s IP address 220.127.116.11 in the corresponding text fields, then enter the characters you see for verification. Click Submit.
STEP 2: An email with instructions will be sent to your given email address.
STEP 3: Confirm your email address by clicking the link that was sent to your email.
STEP 4: Verify the email and IP address as correct. Once done, click on Delist IP address button. You will receive a confirmation from Office 365 once a request has been processed.
Note: If you did not receive the email, remember to check your Spam or Junk folder.
It normally takes 30 minutes to 24 hours for the Workstream notifications to resume.
Want to talk to our Support team? Look for the Intercom icon at the bottom right part of your dashboard and click on New conversation, or send an Email at email@example.com.