There may be instances whereby a user may encounter difficulty downloading or viewing the documents (cover letter or resume) submitted by the applicants. This is because Workstream automatically converts the uploaded file into PDF format even if the original file was submitted as a Word document.
The good news is Workstream allows you to view and download the original uploaded files even if they were defaulted into PDF.
To view and download the applicant's original uploaded file, take the following steps:
STEP 1: Log in to your Workstream account then go to Applicants.
STEP 2: Select which tab the applicant is currently parked in.
STEP 3: Choose the applicant's name to open the applicant’s profile.
STEP 4: Scroll down to view the applicant's uploaded file. You should be able to see the file in PDF format.
STEP 5: Choose the three-dotted line beside the file name, then choose Show original format to download the file.
Want to talk to our Support team? Look for the Intercom icon at the bottom right part of your dashboard and click on New conversation, or send an email at firstname.lastname@example.org.