There may be instances whereby a user may encounter difficulty downloading or viewing the documents (cover letter or resume) submitted by the applicants. This is because Workstream automatically converts the uploaded file into PDF format even if the original file was submitted as a Word document.

The good news is Workstream allows you to view and download the original uploaded files even if they were defaulted into PDF.

To view and download applicant's original uploaded file, take the following steps:

STEP 1: Go to Applicants then search for the applicant’s name.

STEP 2: Choose the applicant's name to open the applicant’s profile.

STEP 3: Scroll down to view applicant's uploaded file. You should be able to see file in PDF format.

STEP 4: Choose the three dotted line beside the file name, then choose Show original format to download the file.

Uploading the applicant's documents
Adding a document using the upload file feature
Reuploading files for an applicant

Want to talk to our Support team? Look for the Intercom icon at the bottom right part of your dashboard and click on New conversation, or send an Email at

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