To send a reminder to an applicant manually, take the steps below.
STEP 1: Log in to your Workstream account then go to Applicants.
STEP 2: Select which tab the applicant is currently parked in.
STEP 3: Search and select the name of the applicant that you wish to send the reminder.
STEP 4: Click the three-dotted line located in the last column.
STEP 5: Select Send Reminder.
STEP 6: Under Sending options, make sure that the email and SMS icons are marked. It means both email and SMS will be sent to the applicant. If you need to change this, click here.
STEP 7: Select Preview message template if necessary, then choose Send.
NOTE: The SMS are usually being sent using short code 31063. If you wish to leave a contact number that applicants can reply back to, make sure that
hr_phone_number is selected from the list of predefined merge tags. You can enable this tag here.
Want to talk to our Support team? Look for the Intercom icon at the bottom right part of your dashboard and click on New conversation, or send an email at firstname.lastname@example.org