To archive messages from your inbox, take the following steps.

STEP 1: From your Workstream account, go to Messages.

STEP 2: Select the intended message to archive.

STEP 3: Select Archive conversation.

STEP 4: To unarchive a conversation, choose Filters.

STEP 5: Turn on Show archived conversations.

NOTE: An archived message will automatically unarchive once a new message was sent through the same thread.

Using the messages tab

Want to talk to our Support team? Look for the Intercom icon at the bottom right part of your dashboard and click on New conversation, or send an email at

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