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Resolving an error message when logging in
Resolving an error message when logging in

Factors to consider when you get the 'Credential Mismatches' error message.

Janina avatar
Written by Janina
Updated over a week ago

A frequently raised concern among Workstream users revolves around accessing their account following the occurrence of an error message.

To resolve the issue of logging in to your Workstream account after encountering an error message, follow these steps:

STEP 1: Verify Spelling - Double-check the spelling of your email address and password. Retype it carefully, ensuring there are no typos or errors. Then, attempt to log in again.

STEP 2: Check Alternate Email - If you continue to receive the same error message even after confirming the correct spelling, consider whether you might have used a different email address to log in previously. Try logging in with any alternate email addresses you may have used.

STEP 3: Forgot Password - Select the "Forgot password?" link and assign a new password to your workstream account.

STEP 4: Contact Support - If the error message persists despite taking the above steps, it is recommended to contact our Support Team for further assistance. Reach out to us via phone or chat, providing details about the error message and the steps you have already taken. Our Support Team will assist you in resolving the issue.

Additionally, reach out to your Super Admins. They can provide you with your email address and reset your password.

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Want to talk to our Support team? Look for the Intercom icon at the bottom right part of your dashboard and click on New conversation, or send an email to

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