Workstream FAQs

You have questions, we have answers!

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9 articles in this collection
Written by Janina, Derma Aldea, Elleine Velasquez and 1 other

Why I Cannot Open Files from Applicants?

View and open applicant's original uploaded files.

Written by Elleine Velasquez
Updated over a week ago

How to Remove Workstream Token from Google?

An easy troubleshooting guide to help you sync your Google Calendar to your Workstream account.

Written by Elleine Velasquez
Updated over a week ago

Why Our Applicants Are Getting so Many Messages?

Workstream helps you set the automated messages option to prevent your applicants from getting the same messages.

Written by Derma Aldea
Updated over a week ago

Moving an Applicant to the Interview Stage When Interview Has Been Done in the Past

Switch off interview stage automated messages and move applicant to the interview stage

Written by Elleine Velasquez
Updated over a week ago

How to Re-Upload Files for an Applicant?

Upload additional documents for the applicant without the need to move them back to the Form Stage

Written by Elleine Velasquez
Updated over a week ago

Help! I Get a 1/1 Fail Error When Trying to Run a Background Check

This article will help you how to check if you have an error during the background check stage.

Written by Dianne P.
Updated over a week ago

Why is the Applicant Receiving a Different Interview Schedule on Their Messages?

Check the originating time zone as per applicant and user’s point of view.

Written by Elleine Velasquez
Updated over a week ago

Is There a Way to Turn off Text Notifications from Workstream for Just a Specific Applicant?

Workstream allows you to stop sending notifications in case the applicant does not want to receive them anymore.

Written by Janina
Updated over a week ago

HELP! Company Signatory is Not Receiving the Online Signing Request

Set up invitation letters or automated messages for Company Signatory

Written by Elleine Velasquez
Updated over a week ago