Workstream FAQs | Workstream Help Center

Customer Support

Workstream support ticket FAQs

Know the support team ETAs

Written by Elleine Velasquez
Updated over a week ago

Manage User

Logging in using the correct email

Factors to consider when you get the 'Credential Mismatches' error message.

Written by Dianne P.
Updated over a week ago

Logging into multiple accounts on Workstream

Use one e-mail address to log in to different accounts for your company

Written by Dianne P.
Updated over a week ago

Job Posting

Posting jobs through JobTarget

Post to job boards relevant to a job position.

Written by Dianne P.
Updated over a week ago

Showcasing my brand through Indeed

Indeed’s simple and powerful tools let you save time and effort in your hiring journey.

Written by Janina
Updated over a week ago

Sponsoring a job post in Joveo

Joveo strategically publishes job postings, making sure that you get the right applicants at the best price.

Written by Dianne P.
Updated over a week ago

Posting a job on LinkedIn

Connect your LinkedIn job post to Workstream and receive applicants in real-time.

Written by Elleine Velasquez
Updated over a week ago

Diagnosing why my jobs aren't showing up on Indeed

Written by Lei Xu
Updated over a week ago

Manage Applicant

Moving an applicant to the interview stage when an interview has been done in the past

Switch off interview stage automated messages and move applicant to the interview stage

Written by Elleine Velasquez
Updated over a week ago

Expired link error message while applying

Applicants may reach out to inform that the link sent to them is already expired.

Written by Dianne P.
Updated over a week ago

Opening files from applicants

View and open applicant's original uploaded files.

Written by Elleine Velasquez
Updated over a week ago

Reuploading files for an applicant

Upload additional documents for the applicant without the need to move them back to the Form Stage

Written by Elleine Velasquez
Updated over a week ago

Turning off text notifications from Workstream for a specific applicant

Workstream allows you to stop sending notifications in case the applicant does not want to receive them anymore.

Written by Janina
Updated over a week ago

Moving someone marked as hired back to a hiring stage

A quick workaround to move a hired applicant back to any hiring stage to reprocess the application

Written by Elleine Velasquez
Updated over a week ago

Manage Position

Merging two existing hiring stages

Here are FAQs about merging stages.

Written by Dianne P.
Updated over a week ago

Automating the messages for the company signatory

Automate the invitation messages for the company signatory to countersign documents for onboarding.

Written by Elleine Velasquez
Updated over a week ago

Editing the reminder automated messages rule

Set up your automated messaging rule to prevent your applicants from getting the same messages.

Written by Derma Aldea
Updated over a week ago

Download file: You do not have permission to process

Troubleshooting for when you get the 'Download file: You do not have permission to process' error message.

Written by Dianne P.
Updated over a week ago

Adding WOTC pre-qualification questions in the application form

Send pre-qualification questionnaire to applicants, and see which applicants may be pre-qualified.

Written by Janina
Updated over a week ago

Removing a hiring stage from a Position

What to consider before deleting a stage.

Written by Dianne P.
Updated over a week ago

Scheduling

Checking why the applicants are getting a different interview schedule on the confirmation message

Check the originating time zone based on the applicant and the interviewer's default location

Written by Elleine Velasquez
Updated over a week ago

Removing Workstream token from Google

An easy troubleshooting guide to help you sync your Google Calendar to your Workstream account.

Written by Elleine Velasquez
Updated over a week ago

Helping applicants who can't select a time

We’ve listed down for you all the possible reasons why your applicants are unable to select a time for an appointment.

Written by Dianne P.
Updated over a week ago

Background Check

Bypassing the 1/1 fail error when trying to run a background check

What you need to know if you encounter the 1/1 fail error.

Written by Dianne P.
Updated over a week ago

Onboarding

Identifying Tentative Nonconfirmation (TNC) issues in E-Verify

Identify the causes and possible solutions when E-Verify is generating TNC errors

Written by Elleine Velasquez
Updated over a week ago