This guide is meant to lead users experiencing issues with receiving Workstream emails in the right direction — but the exact fix may vary depending on your email setup.
If you’re not receiving Workstream emails, there are a few universal steps you can take across most email platforms.
These include checking your spam or junk folder, adding Workstream to your contacts or safe senders list, and reviewing any filters or forwarding rules that might be rerouting messages. You can also create inbox rules to ensure future emails are delivered correctly.
These steps offer a good starting point, but for the most accurate guidance, be sure to check your email provider’s help center.
📌 If you’re using a work-managed email system, we recommend checking with your IT team, as internal filters or security policies could also affect delivery.
Common Email delivery troubleshooting
Step | Description |
Check Spam or Junk Folder | Ensure Workstream emails aren't being misrouted to spam. Mark them as "Not Spam" if found. |
Add to Contacts or Safe Sender List | Adding Workstream to your contacts helps prevent future emails from being filtered. |
Create a Filter or Rule | Set up rules to always direct Workstream emails to your inbox and avoid spam folders. |
Review Existing Filters or Forwarding Rules | Double-check your inbox settings to ensure no filters or forwarding rules are interfering with email delivery. |
Consult Your IT Team | If you're on a work-managed account, check with your IT team about internal policies that could block or reroute emails. |
Visit Your Email Provider's Help Center | For provider-specific steps, refer to the official support resources for the most accurate guidance. |
Most common email providers support links
Here’s a list of the five most common email providers in Workstream such as but not limited to, Gmail, Yahoo, Outlook/Hotmail, iCloud, and AOL with official help center links specifically for unblocking email senders:
⚠️ If you’re using an email infrastructure-as-a-service (IaaS) provider like SendGrid, Mailgun, or Amazon SES, please consult their respective documentation or support channels for guidance on ensuring email deliverability.