If the status of an E-Verify case is ‘Employment authorized,’ the module is complete and there’s nothing you need to do. Otherwise, here’s how to handle cases that need your attention.
📌 You need the "View sensitive worker information" permission to proceed. If you need access to this feature, reach out to your Super Admin.
The E-Verify integration is accessible through the admin view, under Integrations.
Filter E-Verify cases
You can only check and handle cases for employees you’re authorized to manage. Here's how to view cases that are pending, closed, and need attention.
Switch to team view.
Go to Onboarding, then select E-Verify.
Use the filter, search, or sort menu to manage a specific set of employees. By default, the filter will only show cases that need attention or are pending.
Manage the cases directly on the case list, or select the three-dot menu ••• on a specific case to view the employee’s profile.
Fix a Final Nonconfirmation (FNC) case
This happens when your employee hasn’t corrected the mismatched info within the required time. Here’s how to fix this.
Close the case and provide a reason.
Once the case is closed, you need to create a new case if you want to hire the employee.
Fix a Tentative Nonconfirmation (TNC) case
In most cases, you might receive a TNC case when the information you entered from the Form I-9 doesn’t match the records of the Department of Homeland Security (DHS) or the Social Security Administration (SSA). Learn more about TNC cases.
Here’s how to fix this:
Select View steps to take.
Select Download Further Action Notice and advise the employee to take action to resolve the case.
If your employee decided to take action, select Download Referral Date Confirmation.
Find more info on how to process a TNC case.
What happens next?
This updates the E-Verify status to "Referred." For updates, check back often and select Refresh case status. Then close the case once it has a final status.
Fix an E-Verify unconfirmed data case
This happens when the information you’ve entered in Form I-9 doesn’t match with what the government has in record. To fix this, check and update the information.
Switch to team view.
Go to Onboarding, then select the In progress tab.
Select the employee with the said case.
Select View data entries. Check the details for the employee’s Form I-9 info.
Select Save.
What happens next?
This updates the E-Verify status to "E-Verify Needs More time." For updates, check back often and select Refresh case status. Once your employee is authorized to work, you’ll get the ‘Employee Authorization confirmed’ status.
Fix a Photo Match case
E-Verify usually requires photo matching when the employee submits a U.S. passport, passport card, Permanent Resident Card (Form I-551), or Employment Authorization Document (Form I-766). To fix these, compare and upload your employee’s photo.
Switch to team view.
Go to Onboarding, then select the In progress tab.
Select the employee with the said case.
Select View photo to get the photo from government records. You can then compare it with the photo your employee provided.
Select No, this photo does not match.
Upload the employee’s document, then select Continue.
Follow the steps to fix a Tentative Nonconfirmation (TNC) case.