For surveys that include rated or scored questions, Workstream automatically calculates a total score based on the answers provided. This score appears alongside the results, making it easier to compare results across team members and locations.
The scoring feature helps you spot trends and flag results for follow-up without manual math.
Anonymity threshold
The anonymity threshold is a setting that keeps survey answers private. By default, pulse, onboarding, and custom surveys are anonymous. (Exit surveys are not anonymous by default.) Results won’t appear right away, since they’re only shown once enough people from the same department and location were sent the survey. This prevents anyone from figuring out who said what.
The default threshold is 3, and it’s also the lowest you can set. This means results for a department and location stay hidden until at least three people in that group were sent the survey. Even if many people respond overall, results remain hidden until this requirement is met, ensuring responses stay safe and untraceable.
Set the anonymity threshold
In the survey settings, find the Survey anonymity card.
Turn on Anonymity.
Choose an Anonymity threshold: 3, 5, 10, or 20.
📌 You can only set the anonymity threshold when you create the survey. It can’t be changed when you edit an existing survey.
Example
You set the anonymity threshold to 5.
You send a survey to 4 people at Burger Blvd - Front of House.
🚫 Results stay hidden for that group, because fewer than 5 people in the same department and location were sent the survey.
✅ If you send it to 5 or more people in that department and location, results can appear.
Pulse survey scores
The overall survey score is based on the eNPS question “How likely are you to recommend this company as a great place to work?”. General Managers (GMs) play the biggest role in how happy workers are. To understand how well GMs are doing, we'll give you detailed reports called pulse scores for each location.
Scores show how satisfied workers are. We'll rank locations from highest to lowest eNPS scores so you can see which ones are doing great and which need improvement. We'll also compare each location's score to the company's overall score, so you can see how they stack up.
Onboarding survey scores
The overall score is the average rating across the survey’s rating-scale questions, such as “Overall, I have had a positive onboarding experience.”
Exit survey scores
Exit surveys are mostly freeform or open text feedback, so they usually don’t show an overall score.
Custom survey scores
The scores are either based on eNPS if included or the average score across all scale questions if the rating scale is the same.