If you see the error message Incorrect email, password, or phone number. Please try again. when trying to sign in, it is likely due to an incorrect email or password. This issue can often be resolved by verifying your login credentials and ensuring there are no typos.
If you’re still unable to access your account, Workstream provides steps to help you recover or reset your password so you can regain access quickly.
Error message: Incorrect email, password, or phone number. Please try again.
Fix common sign-in issues
Verify Your Credentials
Double-check your email and password for any typos. Carefully re-enter them and try signing in again.
💡 After 3 failed attempts, you'll be asked to complete a CAPTCHA. Your account isn't locked.
Try Alternate Emails
If the error persists, attempt to log in with any other email addresses you may have used previously.
Reset Your Password
Select Forgot password? and enter your email. You'll get a 6-digit code by email. Enter it, then set a new password. It must be at least 12 characters, with a mix of numbers and letters or symbols.
💡 You can also select Sign in with one-time code.
Other sign-in messages
"Please verify your email address before signing in." – Check your inbox for the verification email, then try again.
"No account found with this email or phone number." – Make sure you're using the email or phone number linked to your Workstream account, or try another email you may have used.
"This account does not exist or has no login method configured." – Contact your Super Admin or Workstream Support to check your account.
"Your session has timed out. Please try again." – Refresh the page and sign in again.
Contact Support
If you’re still unable to sign in, reach out to Workstream Support with details of the error message and troubleshooting steps you’ve already tried.