Sometimes, you may need to customize the background check packages used in your hiring process.
You can view and manage enabled background check packages, create tailored packages for specific candidates, and refresh or disconnect your Checkr integration as needed.
📌 To manage your Checkr integration, go to Admin View › Integrations › Background Check › Checkr › Select the three-dot menu ••• for additional options.
Manage background check packages
Go to Admin View, then Integrations.
Go to Background Check, then select Checkr.
Toggle the packages or nodes you want to use for your hiring processes.
Update all background check stages in the affected hiring processes to reflect the changes.
Add a custom package to a background check stage
Coordinate with Checkr: Reach out to Checkr at clients@checkr.com to set up your custom package.
Refresh the integration: After you’ve coordinated with Checkr, refresh the integration page to make sure the new custom packages show up.
Enable the custom package: Check if the package is reflecting on Checkr's integration page, then toggle it on.
Add the custom package to your hiring process: Follow these steps to add the new custom package to your hiring process.
Refresh or disconnect the integration
Go to Admin View, then Integrations.
Go to Background Check, then select Checkr.
Select the three-dot menu •••, then choose from the following options:
Refresh integration: Updates the integration to ensure it's in sync with Checkr
Refreshing the integration doesn’t remove or change the background check packages you've already set in your hiring process. But if a package gets disabled in Checkr, it’ll stop showing in Workstream and you’ll need to choose a different active one instead.
Disconnect integration: Disconnects the Checkr integration from Workstream
Visit Checkr.com account: Redirects you to your Checkr account for further management