Mistakes happen, and it’s important to keep your Form I-9 records accurate and compliant.
If you notice an error on a completed I-9, you don’t need to start over. You can restart the necessary section, update the information, and save the corrected form with a full audit trail. This works the same way in both the new and Classic versions.
📌 You need the Manage onboarding permission. Make corrections or updates appears after Section 2 of the Form I-9 has been completed.
⚠️ Making corrections doesn't resolve an open E-Verify case.
To restart and correct a section:
Go to Team View, then Team.
Go to the Onboarding tab, then select View tasks next to the team member.
In the All Tasks tab, find the Form I-9 module.
Select the three-dot menu (•••), then Make corrections or updates.
In Which section(s) of Form I-9 need to be corrected?, choose:
New hire submission (Section 1): The team member gets a notification and a new link to make corrections. You may need to complete Section 2 again afterward.
Reviewer approval (Section 2): Edit the form directly to correct errors, or update a temporary document receipt with the issued document. The team member isn't notified.
Select Confirm.
Review the pre-filled information, make your changes, then continue through the form.
❔What happens next?
You can download the corrected form from the Form I-9 module. To see the audit trail, open the team member's profile and go to the History tab. Filter by I-9 to see who made corrections, to which section, and when.
