Creating and managing rejection templates in Workstream ensures timely, professional, and consistent candidate communication.
Customizable templates reflect company tone, while automated responses reduce manual workload. Efficient management allows for easy creation, editing, and organization of templates.
This streamlines hiring, reinforces professionalism, and enhances the candidate experience.
š You need the "Create and edit hiring process templates" permission to do this. If you donāt have access to this feature, reach out to your Super Admin.
You can create and manage rejection templates in admin view, on the "Hiring Processes" tab.
Create a rejection template
Switch to Admin View, then go to Hiring āŗ Hiring Processes.
Select the three-dot menu ā¢ā¢ā¢ next to the hiring process you want to add a rejection template to, then Edit.
Go to the Rejection templates tab, then āØ Create template.
Give this template a name and, if applicable, select Make this template the default one.
Toggle on/off the Email and SMS option.
āAdd a subject for email, then customize the template.
Note: Use predefined merge tags for a more personalized template.
Select Create.
In the Rejection templates tab, switch to Automation, then select Enable.
Set the delay in After (in hours or days), then choose the Template to use. The If condition and Then action are preset: when an applicant is automatically rejected by an automation setting, Workstream sends a rejection message.
Select Save rule.
š” Automated rejection messages only go to applicants rejected automatically.
Edit or delete a rejection template
In the Rejection templates tab, find the template you want to change.
Select the Edit (pencil) icon to update it, then select Update. To remove it, select the Delete (trash) icon and confirm.
Tip: To reuse templates from another hiring process, select Select from rejection letter templates and choose the hiring process to copy from.
