Creating and managing rejection templates in Workstream ensures timely, professional, and consistent candidate communication.
Customizable templates reflect company tone, while automated responses reduce manual workload. Efficient management allows for easy creation, editing, and organization of templates.
This streamlines hiring, reinforces professionalism, and enhances the candidate experience.
📌 You need the "Create and edit hiring process templates" permission to do this. If you don’t have access to this feature, reach out to your Super Admin.
You can create and manage rejection templates in admin view, on the "Hiring Processes" tab.
Create a rejection template
Switch to admin view, then go to Hiring Processes.
Select the three-dot menu ••• next to the hiring process you want to add a rejection template to, then Edit.
Go to the Rejection templates tab, then ⨁ Create template.
Give this template a name and if applicable, set it as default.
Turn on/off the Email or SMS template.
Add a subject for email, then customize the template.
Note: Use predefined merge tags for a more personalized template.
Select Create.
Go to the Automation tab, then select Enable.
Set up automation rules: Specify a condition (If), determine the action (then), set a time delay (After), then the template you want to use (Template to use).
Select Save rule.
Edit or delete a rejection template
Go to the Rejection templates tab, then select Select from rejection letter templates.
Select the template, then select the Edit or Delete icon.