Sometimes interviews need to be moved, canceled, or marked as complete. This article walks you through how to manage these changes in your Workstream account and where to view comments from applicants who cancel their interviews.
Manage interview reschedules or cancellations
Here’s how to manage interview updates in your account:
From Team View, go to Applicants.
Go to the Interviews tab. This is where your applicants with scheduled appointments will be listed.
Select the three-dot (•••) menu beside the applicant you want to manage.
Choose if you want to:
Request reschedule: Reschedule the interview with the applicant. Follow the steps in the Schedule interview with applicants manually section to complete the process
Cancel meeting: Cancel the interview. You can either reject the applicant or reschedule the meeting
Mark as complete: Mark the applicant as "complete" for the scheduling stage. You’ll then have the option to either reject the applicant or move them to the next stage of the hiring process
Mark as no-show: Mark the applicant as a "no-show." You can then choose to reject them or reschedule the interview
See how applicants manage their interviews
Applicants manage interview times from the confirmation email or text they receive. As a manager, expect this behavior:
Select Reschedule: Applicant picks a new date, selects a time slot, and confirms. The new time replaces the previous appointment in the Interviews tab.
Select Cancel: Applicant confirms cancellation, adds a reason, and confirms Cancel Interview. The applicant returns to the previous stage they were in before the interview.
📌 Applicants don't need to log into Workstream to reschedule or cancel.
View applicant reschedule and cancellations
You can view when an applicant reschedules or cancels their interview, along with any comment they include.
View the reason for a canceled interview
Go to the Applicants page.
Find the applicant who canceled in the Applications or Interviews tab.
Hover over the text that says “[Applicant name] canceled their interview”.
The applicant’s reason (if provided) will appear in a tooltip.
You’ll also see a system message in the Messages tab showing the cancellation time and automated notifications sent.
View a rescheduled interview
Go to the Applicants page.
Find the applicant who rescheduled in the Interviews tab.
In the applicant's profile, look for the Interview card. It will show Rescheduled, along with the updated date and time.
The Status field will display as Confirmed if the new time has been accepted.
You can also see system updates and automated messages about the reschedule under the Messages tab.
