Skip to main content

Manage interview scheduling

Updated yesterday

Workstream’s scheduling feature helps you organize your interview process by managing availability, syncing calendars, and scheduling interviews efficiently.

These articles below cover how to set up scheduling stages, manage your availability settings, and handle interview appointments:

These steps can help make your interview process more organized and straightforward for you and your applicants.

The Scheduling tab, accessible in Team View.

Troubleshooting: Why can't my applicants select a time?

Cause

Resolution

Time slots are not assigned to the right positions

  • Make sure that the time slots are assigned to the correct position

    • You may take a look at the Meeting types to schedule

  • If you want it to be available for all positions, select All positions and stages, then Select 'OK'

Available date range and minimum scheduling notice

  • In Scheduling settings, make sure to set the following:

  • The correct Available date range

    • This is so that applicants can only select time slots that are within the number of days you specify

  • Minimum scheduling notice

    • This is so that applicants won't be able to select a time slot at the last minute

The time slot is already filled up

  • Choose a time slot to edit

  • Under Advanced Settings, look for the maximum number of applicants per time slot, then type in the text box how many applicants you wish to interview during that time slot. Save the changes

    • Note: If all time slots are taken, the user assigned to the position will be alerted in the dashboard and via mobile that applicants cannot automatically schedule interviews.

The Time slot can be selected by multiple applicants but is locked down to one position

  • Choose a time slot to edit

  • Under Advanced Settings, look for Make time slot exclusive to one position

    • If this is enabled, it means that the time slot will automatically get locked down for one position only, despite allowing multiple applicants to select it

    • Disable this option if you wish to have the time slot open to all positions

  • Save the changes

There is a conflict with Google Calendar

The HR user has not yet added any time slots

  • For time slots to be available for applicants, you need to add some in the Scheduling tab

  • If you are assigned to a scheduling stage for any position and do not set up scheduling blocks, you will be alerted in the dashboard and via mobile that applicants cannot automatically schedule interviews

  • If you still fail to set your scheduling blocks, applicants will be able to submit their availability via the open-text field

    • Their response will be sent as a notification to the user(s) assigned to the scheduling stage for that position and will be logged in the applicant message history

Related Articles
Connect and manage your Google Calendar
Connect and manage your Outlook Calendar
Manage your availability
Schedule interviews with applicants manually
Reschedule or cancel the interview appointment
Did this answer your question?