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Use Workstream's Chat to connect with your team (Beta)

Updated this week

💡 Workstream Chat is different from the Messages tab and SMS Messages widget, which are used for SMS and email messages on desktop and the Workstream Hire app.
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Workstream Chat is also currently available to beta customers only. Some details may change as the feature evolves. To request access, contact your Customer Success Manager or Workstream Support.

Workstream Chat is a mobile-only feature for real-time communication between managers and team members. It's designed for fast-paced environments where quick coordination matters.

These articles will provide you the necessary walkthroughs for Workstream Chat's features:
​

Send and track announcements

Send messages in Workstream Chat

Assign tasks to your team

Manage and respond to messages

Workstream Chat, available in the Workstream US app.

Set up Workstream Chat

Choose the right messaging tool

Workstream offers multiple ways to send messages. Use this table to find the right tool for your task:

If you want to...

Use Workstream Chat
​(Workstream US app only)

Use Messages tab
​(web and Workstream Hire app)

Use SMS Messages Widget
​(web and Workstream Hire app)

Chat with your team on mobile

✅

❌

❌

Send announcements to your location

✅

❌

❌

Create custom group chats

✅

❌

❌

Message applicants

❌

✅

✅

Track replies in one inbox

✅

✅

✅

Enable Workstream Chat

Workstream Chat is a paid add-on and not included in standard Workstream plans.

To enable it for your account:

  • Contact your Workstream point of contact

  • Or message our Support team through chat or email
    ​

If you want to see how Workstream Chat works before enabling it, click the button below!

Book a free demo

Download the Workstream US app and log in

📌 Your Workstream user account must be linked to a team member profile before you can use Workstream Chat. Only Super Admins can link accounts. Ask your Super Admin if you’re unsure.

Workstream Chat only works on the Workstream US app. Follow these steps to log in:

  1. Download the app

  2. Log in to the app

    • Log in using the email address in your Workstream user profile and team member profile.
      ​

      Use the same email.jpg

💡 If you're a manager and your email address in the Users page is different from the one in your team member profile, you'll have two separate accounts: one as a manager and one as a team member.

To access manager permissions in the Workstream US app, log in using the email address listed in your Workstream user profile.

Open Workstream Chat

Once Chat is enabled for your account, you can access it from the Workstream US mobile app.

Your app interface may look slightly different depending on the products your organization uses, but the steps to reach Chat are the same.

  1. Open the Workstream US app on your phone.

  2. Go to the Chat page.

    • If your app uses a sidebar menu

      1. Tap the ≡ menu icon in the upper-left corner.

      2. Select Chat.
        ​

    • If your app has a bottom navigation bar

      1. Tap the Chat icon (💬) at the bottom of the screen
        ​

  3. You’ll now see:
    ​

    • Announcements

    • Group chats

    • Direct messages

Start by sending a message in General chat or create a new group chat.

Frequently Asked Questions (FAQs)

Q: Can team members create group chats?

A: Yes. Anyone can create a new group chat for their team or task.

Q: Can I assign tasks to more than one person?

A: No. Tasks in Team Chat are one-on-one only. For assigning tasks to multiple people, use the full Task Management tool.

Q: What languages are supported?

A: Team Chat supports translations in 57 languages
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Languages list

  • Afrikaans

  • Albanian

  • Amharic

  • Arabic

  • Azerbaijani

  • Bengali

  • Bosnian

  • Bulgarian

  • Chinese (Simplified)

  • Chinese (Traditional)

  • Croatian

  • Czech

  • Danish

  • Dari

  • Dutch

  • English

  • Estonian

  • Finnish

  • French

  • French (Canada)

  • Georgian

  • German

  • Greek

  • Haitian Creole

  • Hausa

  • Hebrew

  • Hindi

  • Hungarian

  • Indonesian

  • Italian

  • Japanese

  • Korean

  • Latvian

  • Lithuanian

  • Malay

  • Norwegian

  • Persian

  • Pashto

  • Polish

  • Portuguese

  • Romanian

  • Russian

  • Serbian

  • Slovak

  • Slovenian

  • Somali

  • Spanish

  • Spanish (Mexico)

  • Swahili

  • Swedish

  • Tagalog

  • Tamil

  • Thai

  • Turkish

  • Ukrainian

  • Urdu

  • Vietnamese​

Q: Can I delete or unsend a message?

A: Yes. Tap and hold your message, then tap Delete.

Q: What happens when someone is offboarded?

A: Offboarded team members are automatically removed from all chats.

Related Articles
Message applicants and team members
Manage your team's tasks (Beta)
Send an announcement in Chat (Beta)
Track announcement acknowledgement (Beta)
Communicate with your team in the Workstream US App
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