⚠️ If you don’t see Shift Scheduling or Time Clock, these features may not be enabled for your account. Contact Workstream Support to activate them. Once enabled, they will appear automatically.
Keeping track of your team’s time and shift schedules is key to running things smoothly. This article walks you through setting up Time & Scheduling in the Worker Hub so your team can easily clock in, track hours, and manage their shifts.
With these articles, you'll learn how to simplify time management and reduce scheduling issues:
Set up Time & Scheduling
💡 Once you’ve set up time and scheduling, your team needs to know how to clock in, track their hours, and manage their shifts using the Workstream US app.
Manage your team's schedule and time cards
Review your team's time off requests
📌 To access the Worker Hub and create schedules, you must have the Manage Schedules permission enabled. If you're unsure or don’t have access, contact your Super Admin for assistance.
Manager View of the Worker Hub in a web browser.
FAQs: Time & Scheduling
Q: Why can't I see employee total hours for the week or pay period?
A: Yes, you can! In the Week view under Team Members view, you’ll see the total hours per employee.
Q: The schedule view looks condensed, how do I expand it?
A: On desktop, hover over each day to see more details:
On mobile, long-press for 3 seconds to expand the view. You can also switch to a 3-day view by tapping the Zoom button:
Q: I need to adjust a shift before it happens, but it won’t let me.
A: If the shift is too close to the start time, the system may lock it from editing. In this case, you have two options:
The employee can create an unscheduled shift with the correct time, job, or role. This will automatically be flagged for your review and won't be included in payroll until you approve it.
Alternatively, you can create a new shift just before the employee starts. As long as it's saved before they clock in, it won't be flagged.
Either option works, but flagged shifts need your review and approval to be included in payroll.
Q: Adding tips takes too many clicks. Can I speed this up?
A: At the moment, tips are added per shift per employee, which means separate entries. We're looking into integrations to make this faster.
Q: Can I set a default tip type (cash vs paycheck)?
A: Not at this time, this has to be selected for each tip entry.
Q: Can I bulk update tips for all employees at once?
A: Currently not supported. We're exploring POS integrations instead. Let us know which POS system you're using!
Q: The “This pay period” filter is showing the wrong range. Why is that?
A: It shows the most recent unpaid pay period. If the latest one was already paid, it won’t show it.
Q: Why does the CSV export show a corrupted file?
A: To download the CSV correctly, right-click the link and choose "Download Linked File" instead of trying to view it in the browser.